Shipping Policy
SHIPPING OPTIONS
Available Shipping Methods
The shipping method and applicable shipping charge are displayed during checkout before you complete your purchase. Free Shipping applies to qualifying orders of $50.00 and above. Standard Shipping is $5.99 for orders from $0.00 to $49.99, while Express Shipping is available for $7.99.
Order Processing
Order Processing Time: 1–3 business days after successful payment confirmation.
Orders are generally reviewed and prepared for shipment within 1–3 business days after successful payment confirmation. Processing may include payment verification, order confirmation, product preparation, quality checks, and packaging.
The 1–3 business day processing period is separate from carrier transit time. Carrier transit begins after the order has been dispatched and transferred to the applicable shipping carrier.
Once your order has been dispatched, available shipping and tracking information will be sent to the email address provided with your order.
Shipping Destinations
Available shipping services depend on the delivery destination and the shipping options supported at checkout. Customers must provide a complete and accurate shipping address when placing an order.
Delivery Estimates
Estimated delivery information may be displayed during checkout or provided after shipment. Delivery estimates refer to carrier transit time after dispatch and are separate from the 1–3 business day order processing period described above.
Delivery estimates are provided for reference and may vary depending on the destination, shipping method, carrier operations, holidays, weather, customs procedures, and other circumstances outside our reasonable control.
Order Tracking
When tracking is available, customers will receive tracking information after the order has been shipped. Tracking information may require additional time to become active after the carrier receives the parcel.
Shipping Delays
Delivery may occasionally be affected by carrier interruptions, severe weather, public holidays, customs procedures, transportation disruptions, or other circumstances outside our reasonable control.
If you believe your shipment has been significantly delayed, please contact Miumgetsa Customer Care with your order number and available tracking information.
Incorrect Shipping Information
Customers are responsible for checking their shipping information before completing an order. If you notice an error after placing your order, contact Customer Care as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.
Lost or Damaged Packages
If your order arrives damaged, or if you believe a shipment has been lost in transit, please contact Customer Care promptly. Include your order number and relevant photographs or tracking information when applicable so that the issue can be reviewed.
Returns After Delivery
Eligible purchases are covered by our 180-day free return policy, subject to the conditions stated in the Miumgetsa Return and Refund Policy.
Customers must contact Miumgetsa Customer Care before returning an item and follow the applicable return instructions provided by our team.
REGISTERED BUSINESS & RETURN ADDRESS
Nanjing Yiruining Technology Co., Ltd.
Unit 5-572, No. 16 Ningquan Road, Yongning Subdistrict, Pukou District, Nanjing City, Jiangsu Province
This address serves as both the registered business address of Nanjing Yiruining Technology Co., Ltd. and the designated return address for approved Miumgetsa customer returns. Customers must contact Miumgetsa Customer Care and obtain return instructions before sending a return parcel.
SHIPPING SUPPORT
Questions About Your Delivery?
For questions regarding shipping, tracking, delivery, or a shipment issue, please contact Miumgetsa Customer Care and include your order number when applicable.