Return Eligibility

To qualify for a return, the item must meet the applicable return requirements. Unless the return concerns a defective, damaged, or incorrect item, products should be returned in substantially the same condition in which they were received.

• The return request must be made within the applicable 180-day return period.
• The item should not show unreasonable use, alteration, or customer-caused damage.
• Original product components and accessories should be included where applicable.
• Proof of purchase or the relevant order number may be required.

How to Request a Return

Before returning an item, please contact Miumgetsa Customer Care at service@miumgetsa.com. Include your order number, the item you wish to return, and the reason for the return.

If the product arrived damaged, defective, or incorrect, please include clear photographs showing the issue where applicable. Our team will review your request and provide the appropriate return instructions.

Free Return Shipping

Eligible returns covered by our 180 Days Free Return policy qualify for free return shipping when the return is completed according to the instructions provided by Miumgetsa Customer Care.

Please do not independently select or purchase a return shipping service before receiving return instructions from our team, as unauthorized shipping costs may not be reimbursable.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from the item ordered, contact Customer Care as soon as reasonably possible after discovering the issue.

Please provide your order number and clear photographs or other relevant information. After reviewing the issue, we will provide an appropriate resolution in accordance with this policy.

Refunds

Once an eligible returned item has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the payment provider or financial institution.

Exchanges

If you would like a different product or replacement, please contact Customer Care before returning your original item. Available options will depend on the circumstances of the request and product availability.

Non-Returnable Situations

A return may be declined where the product has been intentionally damaged, materially altered, improperly used, or where the return cannot reasonably be verified as relating to the original order.

Any applicable limitations will be explained when Customer Care reviews the return request.

Order Cancellations

If you need to cancel an order, please contact Customer Care as soon as possible. We will make reasonable efforts to assist before the order enters fulfillment or shipment.

Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed instead.

Original Shipping Charges

Original shipping charges associated with the order are separate from the free return shipping benefit unless a refund of those charges is required because of an error attributable to us or otherwise required by applicable law.

Contact Us

Send your order number and reason for return to Customer Care.

Receive Instructions

Our team reviews the request and provides the applicable return instructions.

Return & Review

Send the approved return and allow our team to review it for refund processing.