MIUMGETSA · CUSTOMER CARE

Frequently Asked Questions

Find helpful information about Miumgetsa makeup brushes, orders, payments, shipping, returns, refunds, product care, and Customer Care.

What does Miumgetsa sell?

Miumgetsa specializes in makeup brush sets and beauty tools designed for everyday makeup application. Product descriptions on miumgetsa.com provide information about the contents, features, materials, dimensions, and intended use of individual products where applicable.

How can I choose the right makeup brush set?

Please review the product description, included brush types, dimensions, materials, and intended applications shown on the relevant product page. If you need additional product information, contact Miumgetsa Customer Care before placing your order.

How do I place an order?

Select the product you wish to purchase, choose any available product options, add the item to your cart, and proceed through checkout. Please carefully review your contact, billing, and shipping information before submitting your order.

What payment methods are available?

Available payment methods are displayed during checkout. Major credit and debit card options and other supported payment services may be available depending on your location and the checkout options offered for your order.

Orders are processed after payment has been successfully authorized and confirmed.

What shipping options are available?

For eligible orders shipped to the United States, the following shipping options apply:

Shipping availability and final applicable charges are confirmed during checkout.

How long does order processing take?

Orders are generally processed within 1–3 business days after successful payment confirmation. Processing includes order verification, product preparation, quality checking, and packaging.

Processing time is separate from carrier transit time.

How can I track my order?

When tracking information is available, it will be provided after your order has been dispatched. Carrier tracking information may require additional time to become active after shipment.

Can I change my shipping address?

Contact Customer Care as soon as possible if you notice an incorrect shipping address. We will review your request, but changes cannot be guaranteed once an order has entered processing or has already been dispatched.

What should I do if my order arrives damaged or incorrect?

Please contact Miumgetsa Customer Care promptly after discovering a damaged, defective, incorrect, or incomplete order.

Include your order number, a description of the issue, and clear photographs of the product and packaging where applicable. Our team will review the information and provide appropriate instructions in accordance with the Return Policy.

How do I request a return?

Please contact Miumgetsa Customer Care before sending any product back. Our team will review your return request, confirm whether the item is eligible under the Return Policy, and provide the applicable return instructions.

Do not send a return parcel without first obtaining return instructions from Customer Care.

Where should approved returns be sent?

Miumgetsa uses its registered business address as the designated return address for approved customer returns.

Customers must first contact Customer Care and receive return authorization and instructions before sending any parcel.

When will I receive an approved refund?

Once an eligible returned item has been received and inspected, we will notify you of the outcome of the review. If a refund is approved, it will be issued to the original payment method.

The time required for the refunded amount to appear may depend on your bank, card issuer, or payment provider.

How should I care for my makeup brushes?

Follow the care instructions provided with the applicable product. In general, makeup brushes should be cleaned carefully using appropriate brush-cleaning methods and allowed to dry thoroughly before reuse.

Avoid unnecessary soaking of components that are not intended for prolonged water exposure.

How can I contact Miumgetsa?

For questions about products, orders, payments, shipping, returns, refunds, privacy, or website support, contact our Customer Care team using the information below.

CUSTOMER CARE

Need More Help?

Email: service@miumgetsa.com

Telephone: +86 136 4146 1251

Please include your order number when contacting Customer Care about an existing purchase.

This address serves as both the registered business address of Nanjing Yiruining Technology Co., Ltd. and the designated return address for approved Miumgetsa customer returns. Customers must contact Miumgetsa Customer Care and obtain return authorization and return instructions before sending any return parcel.